Terms and Conditions

TERMS & CONDITIONS

Last Updated: 30 October 2026

Welcome to Zynna. These Terms & Conditions govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by the following terms.

1. Company Information

This website is owned and operated by:

Company Name: Zentra Industries Pvt Ltd
Brand: Zynna
GSTIN: 06AACCZ0435F1ZM
Registered/Business Address: Tower 7, 9A, M3M Golf Estate, Sector 65, Gurugram, Haryana – 122002
Email: info@zynna.in
Phone: +91 8800361361

2. Use of Website

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will not use our website for any unlawful or fraudulent activity.
You will not attempt to disrupt or misuse the website or its services.

3. Products and Services

Zynna offers products and services related to curtains, textiles, home furnishings and interior solutions.

We make every effort to display product descriptions, images, colours, dimensions and specifications accurately. However, slight variations may occur due to screen settings, lighting, material characteristics or manufacturing processes.

Certain products may be customised or made to order according to customer requirements.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless stated otherwise.
Applicable taxes, shipping charges and additional costs will be communicated during checkout or before order confirmation.
We reserve the right to update product prices without prior notice.
Orders are subject to successful payment or confirmation, as applicable.

5. Order Confirmation and Cancellation

Orders are subject to availability and acceptance.
Customers will receive an order confirmation through the contact details provided.
If an order cannot be fulfilled due to stock unavailability or other unforeseen circumstances, we reserve the right to cancel it and initiate an applicable refund.
Any cancellation requests should be communicated to us as soon as possible. Customised, processed or dispatched orders may not be eligible for cancellation.

6. Shipping and Delivery

Orders are generally delivered within 2–15 working days, depending on the product, quantity, customisation requirements and delivery location.

For complete information, please refer to our Shipping Policy.

7. Returns, Exchanges and Refunds

Customers may request a return or exchange within 5 days of receiving the product, subject to the conditions outlined in our Return & Refund Policy.

Products received in damaged condition will be eligible for replacement after verification.

8. Intellectual Property

All website content, including photographs, designs, graphics, text, logos, videos and branding, belongs to Zentra Industries Pvt Ltd or its respective licensors.

Unauthorised copying, reproduction, distribution or commercial use of this content is prohibited.

9. Limitation of Liability

Zynna and Zentra Industries Pvt Ltd shall not be liable for indirect or incidental losses arising from the use of the website, except where liability cannot be excluded under applicable law.

Nothing in these Terms limits any rights available to consumers under applicable Indian law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be collected and processed for order fulfilment, customer support and other legitimate business purposes.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be published on this page and will apply from the date of publication.